Water & Sewer Services operates infrastructure inside the city limits and in portions of four counties. Each year, the department treats 5.6 billion gallons of potable water and processes over 5 billion gallons of wastewater.
Since 1989, Water and Sewer Services has received dozens of awards at the local, state, regional, and national levels recognizing a commitment to excellence in operations and protection of the environment.
START OR TERMINATE UTILITY SERVICES
For Customer Service/Billing information, please call 423-461-1640 Monday-Friday, 8 a.m.-5 p.m.
HAVE AN EMERGENCY?
To report a:
- Main water or sewer line break
- Water pressure concern
- Quality concern
Monday-Friday, 6:30 a.m.-5 p.m., call 423-461-1645.
After business hours, weekends, or holidays, call 423-461-1643.
GO PAPERLESS and receive your bill by email only! Just complete this form!
AUTOMATIC BANK DRAFT - Avoid late or credit card fees - sign up to pay your utility bill automatically using BANK DRAFT. There is NO EXTRA CHARGE and never a late fee when it comes out automatically! Many customers have been enjoying this free service for years!
GO PAPERLESS and receive your bill by email only! Just complete this form!
AUTOMATIC BANK DRAFT - Avoid late or credit card fees - sign up to pay your utility bill automatically using BANK DRAFT. There is NO EXTRA CHARGE and never a late fee when it comes out automatically! Many customers have been enjoying this free service for years!