Water & Sewer Services

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Water Sewer Services

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Water & Sewer Services operates infrastructure inside the city limits and in portions of four counties. Each year, the department treats 5.6 billion gallons of potable water and processes over 5 billion gallons of wastewater.

Since 1989, Water and Sewer Services has received dozens of awards at the local, state, regional, and national levels recognizing a commitment to excellence in operations and protection of the environment.

For Customer Service/Billing information, please call 423-461-1640 Monday-Friday, 8 a.m.-5 p.m.

HAVE AN EMERGENCY?

To report a:
  • Main water or sewer line break
  • Water pressure concern
  • Quality concern
Monday-Friday, 6:30 a.m.-5 p.m., call 423-461-1645.
 
After business hours, weekends, or holidays, call 423-461-1643.

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AVOID late or credit card fees - sign up to pay your utility bill automatically using BANK DRAFT.  There is NO EXTRA CHARGE and never a late fee when it comes out automatically! Many customers have been enjoying this free service for years!