COVID-19 Questions

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    COVID-19 Vaccine General Information

    The Washington County Health Department is handling COVID-19 vaccinations. Complete information is available at

    Vaccines are administered based upon individual risk and the phases outlined by the State of Tennessee. To determine which phase you are in, please visit COVID-19 Phase Information | TN COVID-19 Hub and answer a few questions.

    People who are unable to sign up on line or have questions about the vaccine can call the Regional COVID Vaccination line at 423-979-4689 or 866-442-5301.

    COVID-19 Vaccination Information - James H. Quillen VA Medical Center

    For information regarding vaccines through the VA, please refer to VA COVID-19 Vaccine Information. You can also find up-to-date information on the VA Mountain Home facebook page.

    COVID-19 Vaccination Information - Pharmacies

    Through a federal partnership, some pharmacies in Tennessee will offer COVID-19 vaccines beginning February 12.

    To find a pharmacy and book an appointment, please check out the  COVID-19 Community Pharmacy Vaccination List available from the Tennessee Department of Health.

    COVID-19 Vaccination Information - ETSU

    ETSU Health is able to offer the Johnson & Johnson Janseen COVID-19 vaccine to anyone age 18 and older, regardless of health condition, by appointment only. To book an appointment, please check out the  ETSU COVID-19 Vaccine Information website.

    COVID-19 Volunteer Opportunities

    The Tennessee Medical Reserve Corps is seeking medical and non-medical workers for paid and volunteer positions. The Tennessee Volunteer Mobilizer is a secure, confidential volunteer registry site maintained by the  Department of Health’s Emergency Preparedness program. During the registration process, you will be asked whether you are looking for a paid or volunteer position. Registering does not guarantee that you will be called upon, nor does it mean that you must participate if called. To sign up visit,

    Mask Mandate Information

    The Washington County executive order requiring masks be worn in public has expired. The Centers for Disease Control and Prevention (CDC) continues to recommend individuals, even those who have been fully vaccinated against COVID-19, continue to wear a mask, stay 6 feet apart from others and avoid crowds and poorly ventilated spaces. 

    The CDC has information about cloth face coverings, including how to wear, make, and wash them available on its website.

     Inquiries, concerns and requests for assistance may be sent to or made by calling 423-434-6021.
updated as of April 8, 2021

Johnson City reopens facilities, community centers, athletics, special events

The City of Johnson City reopened most city facilities to the public and resumed in-person meetings on April 5. The Transit Lobby will remain closed. All three community centers will reopen April 12  with limited programming, reduced capacity, and mandatory pre-registration for activities. 

City residents and businesses are encouraged to engage with City staff and conduct City business through online transactions, email and by telephone. Specific details are included below by department. 

Taxes and Utility Payments
The tax/utility payment lobby remains open but citizens are encouraged to conduct business via phone or online when possible. Property taxes may be mailed, paid online or by phone. Online and autodraft options are available for customers to make payments on utility bills. More information about online payments can be found at To pay property taxes by phone, please call 877-768-5048. To pay utility bills by phone, please call 877-768-5046. The night depository located at City Hall is also available.

New Water and Sewer Services customers should call 423-461-1640 to sign up for service with a credit card.

Development Services Applications
All building, trades, sign permits and planning applications should be applied for online through the CityView Portal, Online applications are preferred but physical documents will be accepted at the counter.

Trade permits (that do not require a plan review) can be issued over the phone with a credit card payment by calling 423-434-6047. For questions related to the CityView online Permit Portal, contact Adrienne Brown at 423-434-5845 or For the Planning Division, call 423-434-6074 or Permit inspection requests should be done by email,, or by calling 423-434-6047, and selecting option 1 to leave a voice message request.

Police Department Records
Information normally available in person at the Police Records Unit located inside City Hall can be obtained through other methods. Individuals may call 423-434-6160 and select option 2 or send an email to Documents intended for the records unit or municipal court can be photographed or scanned and attached to the email.

Fines may be paid at or by mailing a check or money order to Police Records, P.O. Box 2150, Johnson City, TN 37605.

Traffic crash reports are available at five to seven days following the incident at no cost. Reports may be available sooner from the State of Tennessee at for a fee of $10.

Parks and Recreation

A complete guide to the Parks and Recreation Reopening Plan, which includes a list of available programs and associated rules and expectations, can be found on the Parks and Recreation website. Everyone entering City facilities will be required to wear masks and complete the mandatory screening process, including temperature check and verbal health questionnaire.  All three community centers will reopen April 12  with limited programming, reduced capacity, and mandatory pre-registration for activities. Some amenities may not be available during phase 1. A specific reopening plan has been developed for Parks and Recreation Community Centers that includes attendee guidelines and a full schedule of activities. Athletic programming, including weekend athletic events, has also resumed. More information can be found here

The goal of the phased reopening, based on public health guidance, is to safely allow activities to resume while mitigating the risk of new COVID-19 cases. The City will continue to follow guidelines and recommendations provided by Gov. Bill Lee and his economic recovery group as well as the Centers for Disease Control and public health officials. 

Freedom Hall Pool is open only for lap swimming. Lap swim is limited to one person per lane with swimmers able to reserve a maximum of three sessions per week, each for 45 minutes. Lane entry/will be staggered. Restroom access will be limited to one person at a time and no locker room access will be available. Swimmers should come in their bathing suit ready to swim and be prepared to dry off and leave the facility immediately following their scheduled swim session. Screening measures, including temperature checks, will be in place. For more information or to reserve a swim session, please call 423-461-4872.

As a reminder, all parks as well as tennis, pickleball and volleyball courts are open, as is Pine Oaks Golf Course. Guidelines for all facilities will be posted, and adherence is mandatory.

Outdoor pools and splash pads will open Memorial Day weekend. 

The Lakeside Concert Series, held at Winged Deer Park on Thursday evenings, will begin in June. The Bert Street Music Series, held at the Memorial Park Community Center’s outdoor amphitheater on Thursday evenings, will begin Aug. 12. More information about both concert series will be forthcoming. 

Parks and Recreation is currently accepting pavilion rental reservations. These reservations may be made ONLINE or by calling 423-283-5815.

Registration for the Pavilion at Founders Park is currently open. For more information about Founders Park and King Commons reservations please contact Andy Heuiser at or 423-434-6019.

The Transit lobby remains closed until further notice. Patrons of Johnson City Transit must wear a mask at all times while riding JCT buses.

Johnson City Public Library
Johnson City Public Library's building will begin a phased reopening to the public on Monday, april 19 with limited hours and services. 

Library hours will be Mondays-Fridays, 11 a.m.-6 p.m. and Saturdays, 10 a.m.-1 p.m. Curbside pickup will continue during those same hours. 

The library will be open for people to browse the shelves and check out materials. Computers will also be available for 20-minute sessions. Based on CDC guidelines, masks are required while in the building. 

Toys, games, and seating areas will not be available until further notice, and all events will continue to be online. 

The Friends of the Library will host an expanded, ongoing book sale in the library’s Polly Peterson Room. However, book and media donations will not be accepted. 

Visit or call (423) 434-4450 for more information about the library’s reopening. Follow Johnson City Public Library on Facebook and Instagram for daily updates on library programs and services. 

Special Events
The City is currently accepting special event applications and road closure requests, with certain COVID-19 mitigation requirements in place.  Please visit our Special Events page for more information.