COVID-19 Questions

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The Washington County executive order requiring masks be worn in public applies within the city limits of Johnson City. Washington County Mayor Joe Grandy has extended Executive Order No. 4, signed on Aug. 28, which extends the original mask mandate through Dec. 29. The order requires all persons 12 years or older, including employees or customers of businesses, to wear cloth face coverings in public settings where being in close proximity to others is anticipated, particularly where other social distancing measures are difficult to maintain. The order - which can be found in its entirety here - goes into effect at 11:59 p.m. on Tuesday (Aug. 29). The mandate and subsequent extension is a direct response to the continued increase in active cases of COVID-19 in Northeast Tennessee, resulting in a spike of local hospitalizations.

The Centers for Disease Control and Prevention (CDC) has information about cloth face coverings, including how to wear, make, and wash them available on its website.

The City of Johnson City's Health Officer will be monitoring and encouraging businesses to follow the mandate. Inquiries, concerns and requests for assistance may be sent to

September 17, 2020
Thanks to everyone's efforts to wear masks and maintain social distance in public, COVID-19 cases in our community remain manageable.

It is important for our community members to continue to follow guidelines and recommendations provided by Gov. Bill Lee and his economic recovery group as well as the CDC and public health officials. Screening measures, including temperature checks, will be in place at all city buildings and masks will be required for entry into buildings.

Due to the recent increase in active cases of COVID-19 in our region, resulting in a sharp increase in local hospitalizations, the City of Johnson City has made adjustments its reopening plans.

"We all need to take responsibility for our lives as well as the lives of others," said City Manager Pete Peterson. "The increase in cases is startling, and the only way to slow the spread is to follow the advice of our health professionals - wash hands frequently, stay 6 feet apart, and wear masks."

Effective July 20, 2020 the City of Johnson City has suspended until further notice all athletic tournaments and special events. In addition, the following will remain closed or suspended until further notice:
  • Memorial Park Community Center
  • Contact sports as defined by the state
  • Outdoor basketball courts
  • Drinking fountains
  • Pavilion rentals
  • Freedom Hall Civic Center events 

City Hall

City Hall has fully reopened to the public. Screening measures, including temperature checks, will be in place at all entrances and masks will be required. Visitors to City Hall are asked to follow posted signage including directional signage. Although City Hall has reopened, citizens and businesses are encouraged to continue to limit in-person interaction and conduct City business by phone, email or through the use of online services whenever possible.

Online and autodraft options are available for customers to make payments on property taxes and utility bills. More information about online payments can be found at Additionally, payments can be made by phone. To pay utility bills by phone, please call 877-768-5046. To pay property taxes by phone, please call 877-768-5048. The temporary drive-thru service previously provided in Gray will permanently close on Friday, Oct. 2. The night depository located at City Hall will remain available.

New Water and Sewer Services customers should call 423-461-1640 to sign up for new service with a credit card.

All building, trades, sign permits and planning applications should be applied for online through the CityView Portal, Online applications remain the preferred method of submission but physical documents will be accepted at the counter.

Trade permits (that do not require a plan review) can be issued over the phone with a credit card payment by calling 423-434-6047. For questions related to the CityView online Permit Portal, contact Adrienne Brown at 423-434-5845 or For the Planning Division, call 423-434-6074 or Permit inspection requests should call 423-434-6047, and select option 1 to leave a voice message request.

The Transit lobby remains closed. Patrons of Johnson City Transit must wear a mask at all times while riding JCT buses.

Johnson City Public Library
Johnson City Public Library's building is currently closed to the public, but it is open for curbside pickup, printing services and other services that may be helpful to students and their parents. Patrons can put items on hold for pickup at or by phone at 423-434-4450. The printing service can be accessed at Both library materials and print jobs are picked up at the library's curbside service. The outdoor dropbox is also open for returns. Visit, call 423-434-4450 and follow Johnson City Public Library on Facebook and Instagram for more information and updates to its services.