Water & Sewer Services

Water & Sewer Services operates infrastructure inside the city limits and in portions of four counties outside the City limits. Each year, the department treats 5 billion gallons of potable water and processes over 4 billion gallons of wastewater.

Since 1989, Water and Sewer Services has received over a dozen awards at the local, state, regional and national levels recognizing a commitment to excellence in operations and protection of the environment.

How to avoid frozen pipes

Have an Emergency

To Report a Water

  • main break or leak
  • pressure concern
  • quality concern

Monday - Friday, 6:30 a.m. - 5:00 p.m., please

After business hours or on weekends, please

or a Customer Concern?

To Report a Sewer

  • overflow
  • blockage
  • concern

call (423) 461-1645.

call (423) 461-1643. To report a non-emergency, please submit an e-mail

Or use our citizen reporting software 311GIS.com