To report a pothole via email, send the address or nearest location of the pothole along with your name and contact phone number or email address to pothole@johnsoncitytn.org.

To report a pothole via phone, call the Street Division at 423-975-2700.

Potholes form when moisture seeps into cracks on a road's asphalt. During cold weather, this moisture freezes and thaws, expanding and contracting the asphalt. Consequently, the asphalt cracks inward when vehicles drive over this unstable asphalt ... creating a pothole.

While the City will attempt to repair all potholes, deeper potholes are immediately filled for safety in colder weather, then repaired later as weather warms. Shallow potholes that have separated from a layer of asphalt underneath are mostly repaired during warmer weather. Regardless of depth, each pothole reported is reviewed to determine the best approach based on the weather conditions and the potential hazard posed to drivers.

The City of Johnson City Street Division is responsible for maintaining the public roads and right-of-ways within the city. The City is not responsible for pothole repairs on private property, parking lots, driveway aprons, state roads, and Interstate 26 (including the on/off ramps).

Please contact the Tennessee Department of Transportation’s East Tennessee Regional Office at 423-282-0651 to report potholes on state roads and interstates.