Customer Service

Water & Sewer Services customer service regular business hours are Monday-Friday, 8 a.m.-5 p.m.
Mailing address for payments: P.O. Box 2386  Johnson City, TN 37605 
Mailing address for general correspondence: P.O. Box 2150  Johnson City, TN 37605

The City accepts online payments, and offers e-statement and auto bank draft options for paying a utility bill.

GO PAPERLESS and receive your bill by email only.  Just complete this form! 

AVOID late or credit card fees - sign up to pay your utility bill automatically using BANK DRAFT.  There is NO EXTRA CHARGE and never a late fee when it comes out automatically. Many customers have been enjoying this free service for years! 

START OR TERMINATE UTILITY SERVICES

WaterDropIcon_WSS-BeginService-01REQUEST FOR NEW UTILITY SERVICES
Application for new water, sewer, and solid waste service can be made in person at the Municipal and Safety Building, at 601 E. Main St or online by completing this form. Applicants must provide photo ID, social security number, and a soft credit check will be performed to determine if a security deposit is required.

A $25 next business day or a $50 same-day connection fee will apply. New Service cannot be established more than ten days before desired activation date. Office hours are Monday through Friday, 8 a.m.-5 p.m. Orders for same-day connection of water and sewer service must be placed by 3 p.m. each business day. Any order received after 3 p.m. or after business hours cannot be guaranteed nor may be treated as a same-day connection.

WaterDropIcon_WSS-EndService-02REQUEST TO TERMINATE UTILITY SERVICES
To request to terminate existing water and sewer services, please complete this form with all required information.

SECURITY DEPOSIT INFORMATION

Deposits must be paid before water, sewer, solid waste and stormwater services are provided. Deposits are refundable, including interest, when services are discontinued. Maximum deposit amounts for residential accounts that are inside the city limits of Johnson City are $42 for water, $64 for sewer, $18 for solid waste , and a $6 stormwater fee (if applicable). Deposit amounts for residential accounts that are outside the city limits of Johnson City are for $84 for water, $128 for sewer and $32 for solid waste.

Customers may have the option of a credit check through ONLINE Utility Exchange, or pay the maximum designated deposit. Those customers with a satisfactory credit score will not be charged a deposit or may be charged the minimum deposit requirements.

The Johnson City Utility System reserves the right to evaluate customers’ payment histories to access credit risks that require additional deposits. JCUS may also require an additional deposit if an account is found to be “at risk.” All deposits will continue to accrue annual interest. Upon termination of service, any existing deposit and interest will be applied against any unpaid balance of the customer. If any balance remains, that amount will be refunded to the customer upon request.

Deposit payment options are check, cash, money order, VISA, Mastercard, Discover, and American Express. Credit and debit card transactions are subject to a 2.75 percent convenience fee.