Frequently Asked Questions

GENERAL
GATE HOURS
Doors will typically open 1 – 1.5 hours prior to scheduled events.
RE-ENTRY
No re-entry to the building. Once you leave you will be required to buy a new ticket for reentry.
SMOKING
Freedom Hall is a tobacco/vape free area per city ordinance which carries a $50 per violation. Leave all products in your vehicle or they will be confiscated at the door.
FIRST AID STATION
The First Aid Station is located in the outer concourse hallway at Section 4. Please contact the nearest public safety officer or event management staff if first aid is required or to report a problem, accident or injury.
PARKING
Parking for all events is conveniently located around the Liberty Bell Complex. Accessible parking for people with disabilities is also available.

Parking fees are applicable to all lots.  Parking may or may not be included in the ticket price; varies by event.  Check rules and restrictions and whether or not parking is included in the ticket price when purchasing event tickets.

  • Lot A - @ Pool
  • Lot B – Main Front Lot
  • Lot C - @ Pactolas & Morningside
  • Lots D, E, F - @ Spring Hill & Longview
  • Lot G - Back Lot at Tennis Courts - Reserved for staff and show parking; not available for patron parking
  • Lots H, I - @ SHHS Vocational School
  • Lot J - @ Liberty Bell & Guaranda
  • SHHS Lots - Science Hill Campus
SECURITY POLICIES & PROHIBITED ITEMS
Women's purses and other bags allowed only as outlined below.

Only clear bags will be allowed into the arena  -  details and size restrictions as follows:

clear bag

Patrons who have medically necessary bags or items should call the Freedom Hall box office prior to the event to obtain more information and/or permission to bring the item.

All guests entering Freedom Hall may be subject to either metal detector or hand held wand screening and bag check.  Entrance will be denied and a full refund made to any patrons refusing to submit to inspection.  Inspections are conducted by female security officers; males may request a male officer for inspection.  Freedom Hall reserves the right to eject any patron for unlawful or unruly behavior.

Freedom Hall does not permit any firearms on the premises, even if a patron possesses a concealed carry permit.  Only police officers who are on duty are allowed to carry firearms inside the venue. Off duty law enforcement will seek approval in advance and will be required to show identification that will be checked by officers on site. 

No re-entry to the building. Once you leave you will be required to buy a new ticket for reentry. Freedom Hall is a tobacco/vape free area per city ordinance which carries a $50 per violation. Leave all products in your vehicle or they will be confiscated at the door. 

Due to seating constraints - No strollers or car seat carriers are allowed in the building. All diaper bags will be searched. Please adhere to the clear bag policy for your children's things. 

The following items are prohibited and will not be allowed into the arena.  Any patron in possession of a prohibited item will be asked to return that item to their vehicle before having their tickets scanned for entrance into the building.

  •  Strollers
  •  Diaper Bags
  •  Backpacks
  •  Video and audio recording devices
  •  Laser pointers or noise makers
  •  Weapons of any kind
  •  Outside food or beverages
  •  Alcoholic beverages
  •  Illegal drugs or paraphernalia
  •  Fireworks
  •  Selfie sticks
  •  Laptop computers or tablets
  •  Coolers
  •  Luggage of any kind
  •  Briefcases
  •  Camera bags
Cameras with detachable lenses are not allowed.  Small snapshot cameras may or may not be allowed; will vary by event.

Any other items deemed unsafe or illegal.

Masks (At WWE events, only WWE brand masks will be permitted)

Any objects obstructing vision or interfering with the enjoyment of the event will be addressed on an individual basis.

For more detailed information on specific events, please call the Box Office at 423-461-4884.
TICKETS
TICKET PURCHASES
Tickets may be purchased in person at the box office using cash, debit cards and  VISA, Mastercard and Discover credit cards.  Tickets may also be purchased by telephone at 423-461-4884 or online here.  All purchases using credit or debit cards, whether in person, by telephone or online, will be subject to a convenience fee.

Tickets purchased by telephone or online are typically mailed out as long as there is enough time for delivery prior to the event.  If there is not enough time for delivery or if the patron prefers, tickets may be held at the Box Office at Will Call to be picked up by the purchaser.  Patrons who are picking up tickets at Will Call will need to present photo ID and the credit or debit card used to purchase the tickets and will be required to sign for the tickets.  Only the person who purchased the tickets will be allowed to pick them up unless prior arrangements have been approved through the Box Office.

Patrons who need special accommodations or assistance can call the box office directly during business hours for more detailed information and help.
REFUND POLICY
Tickets, once purchased, are refundable only if an event is cancelled or postponed. All ticket refunds will be issued by Freedom Hall Civic Center through the City of Johnson City.

In the event of postponement, tickets will be refunded for a period of ten (10) business days following notification of the postponement or until the event takes place, whichever comes first.

In the event of cancellation, tickets will be refunded for a period of 30 calendar days following notification of the cancellation.

Refunds will be given as follows:
Tickets purchased by credit or debit card will have a credit issued to that same card and a receipt will be mailed following processing. If for some reason the card that was used to purchase tickets is no longer active, a check will be sent from the City of Johnson City to the original card holder. Tickets purchased by cash will receive a check from the City of Johnson City along with a receipt.
TICKET REPLACEMENT
Reserved tickets that are lost, misplaced or forgotten can be reprinted and will be left at the Box Office to be picked up with photo ID and the credit card that was used to purchase the tickets. Orders for general admission tickets that are lost, misplaced or forgotten will be deleted and reprocessed with the photo ID and credit card that was used to purchase the tickets.

Tickets will be replaced only for the original purchaser; no exceptions. Tickets purchased through a second party may not be replaced.

Only tickets purchased from the Box Office or online here are guaranteed to be valid. Tickets purchased or received from a second party are not guaranteed by the Box Office.
GROUP TICKET SALES
Group rates are available for some events and are available only at the Freedom Hall Box Office. The Box Office will make every effort to accommodate group seating requests.
SEATING
The Box Office will assign reserved seating on a first-come, best available basis and will make every effort to provide requested seats. All front-row floor seats will be sold at the ticket window at Freedom Hall, first day of sale, with a limit of four per person. All other floor seats for reserved seating events will be sold at the Box Office, over the phone, and here. (Some events may limit the number of tickets that can be purchased per order).
PROHIBITED ITEMS
Women's purses and other bags allowed only as outlined below.

Only clear bags will be allowed into the arena  -  details and size restrictions as follows:

clear bag

Patrons who have medically necessary bags or items should call the Freedom Hall box office prior to the event to obtain more information and/or permission to bring the item.

All guests entering Freedom Hall may be subject to either metal detector or hand held wand screening and bag check.  Entrance will be denied and a full refund made to any patrons refusing to submit to inspection.  Inspections are conducted by female security officers; males may request a male officer for inspection.  Freedom Hall reserves the right to eject any patron for unlawful or unruly behavior.

Freedom Hall does not permit any firearms on the premises, even if a patron possesses a concealed carry permit.  Only police officers who are on duty are allowed to carry firearms inside the venue. Off duty law enforcement will seek approval in advance and will be required to show identification that will be checked by officers on site. 

No re-entry to the building. Once you leave you will be required to buy a new ticket for reentry. Freedom Hall is a tobacco/vape free area per city ordinance which carries a $50 per violation. Leave all products in your vehicle or they will be confiscated at the door. 

Due to seating constraints - No strollers or car seat carriers are allowed in the building. All diaper bags will be searched. Please adhere to the clear bag policy for your children's things. 

The following items are prohibited and will not be allowed into the arena.  Any patron in possession of a prohibited item will be asked to return that item to their vehicle before having their tickets scanned for entrance into the building.

  •  Strollers
  •  Diaper Bags
  •  Backpacks
  •  Video and audio recording devices
  •  Laser pointers or noise makers
  •  Weapons of any kind
  •  Outside food or beverages
  •  Outside alcoholic beverages
  •  Illegal drugs or paraphernalia
  •  Fireworks
  •  Selfie sticks
  •  Laptop computers or tablets
  •  Coolers
  •  Luggage of any kind
  •  Briefcases
  •  Camera bags
Cameras with detachable lenses are not allowed.  Small snapshot cameras may or may not be allowed; will vary by event.

Any other items deemed unsafe or illegal.

Masks (At WWE events, only WWE brand masks will be permitted)

Any objects obstructing vision or interfering with the enjoyment of the event will be addressed on an individual basis.

For more detailed information on specific events, please call the Box Office at 423-461-4884.
SEARCH POLICY
All guests entering Freedom Hall may be subject to either metal detector or hand held wand screening and bag check.  Entrance will be denied and a full refund made to any patrons refusing to submit to inspection.  Inspections are conducted by female security officers; males may request a male officer for inspection.
SPECIAL NEEDS GUEST SERVICES
SPECIAL NEEDS GUEST SERVICES
Freedom Hall makes every effort to accommodate patrons with special needs when possible. Patrons may visit the Box Office or call (423) 461-4884, Monday through Friday from 10 AM to 4 PM, for more information regarding special seating and other accommodations.
PARKING
Freedom Hall Civic Center provides accessible parking in Parking Lot A and Parking Lot B, the parking areas closest to the facility. Tennessee Code Annotated requires that the person to whom the plate or hang tag is issued be present in order to legally utilize the accessible parking spaces.
SPECIAL SEATING
Freedom Hall Civic Center is committed to providing equal accessibility to our guests. Designated seating is available for guests with disabilities for all events at the facility. The seating location may vary due to production limitations, seating configurations or fire regulations.

Accessible seating is limited and will be sold on a first-come, first-serve basis. These tickets will be sold at the prevailing price for the regular seats located in the same proximity. Patrons requiring accessible seating should notify the Box Office when purchasing tickets.

Due to space limitations, guests who require seating in the designated sections are allowed to buy a ticket for themselves and up to three companions. For guests whose parties include more than four people, the Box Office will make every attempt to seat the additional members of the party as close as possible to the disabled seating area. For general admission events, disabled patrons will be allowed to enter the facility with an escort approximately 5-10 minutes prior to the doors opening for the public.
VISUALLY IMPAIRED
Visually impaired patrons should contact the Box Office to check on the availability of special seating. A block of seating consisting of ten (10) seats is reserved for patrons who are visually impaired. This seating is reserved until ten (10) business days prior to the show, at which time, if no patrons have purchased these tickets, the tickets will be released and sold to the general public.
ASSISTIVE LISTENING DEVICES
Freedom Hall is equipped with a hearing enhancement system to assist guests with hearing difficulties. The Assisted Listening Device System (ALD) is provided free of charge. Patrons requiring ALDs should inform the Box Office when purchasing tickets.

Headsets may be obtained upon request at the Box Office the day of the event prior to the start of the performance. An acceptable form of identification (driver's license, social security card, credit card, etc.) will be held as a security deposit. At the conclusion of the event, guests will need to return the ALD to the Box Office, located at section 24 in the outer concourse hallway, and their identification will be returned to them at that time.
HEARING IMPAIRED
A block of seating consisting of twenty (20) seats is reserved for patrons who are deaf or hearing impaired. This seating is reserved until ten (10) business days prior to the show, at which time, if no patrons have purchased these tickets or requested an interpreter, the tickets will be released and sold to the general public.

Freedom Hall Civic Center will provide professional interpreters for events in which requests have been made pursuant to the following procedures:

Individuals needing interpreters should visit or call the Box Office to make the necessary arrangements when purchasing tickets. Requests for an interpreter must be made at least ten (10) business days in advance of the event date to allow all scripts, music sheets, or other pertinent information to be forwarded to the interpreters for the purpose of practicing the show materials.

In the event that a show runs for more than one day, an interpreter will be provided for only one performance. If possible, the designated date will be on the weekend. For example, if a show runs from Wednesday through Sunday, the interpreted show would probably be scheduled for a Friday or Saturday performance.
PHYSICALLY IMPAIRED
Freedom Hall Civic Center has designated seating sections for guests who require the use of mobility devices (wheelchairs/scooters), who have problems that preclude them from climbing steps, or who have other mobility issues. These tickets may be purchased by phone or at the Box Office.
MAPS AND DRIVING DIRECTIONS
MAP AND DRIVING DIRECTIONS