The City of Johnson City’s Development Services Department is comprised of 24.5 full time members who are organized into five divisions: Planning, Geographic Information Systems (GIS), Codes, Community Development, and the Metropolitan Transportation Planning Organization (MTPO).
The overall mission of this newly formed department is: “The Johnson City Development Services Department is committed to a comprehensive approach to guide and shape quality development in our region.”
Our guiding principles in achieving this mission are as follows: 1) Responsiveness and Exceptional Service; 2) Fairness and Impartiality; and 3) Integrity and Professionalism.
Our current goals are to: improve our communication processes; work to achieve consistency in operations; understand and document the roles and responsibilities of each position in our new department and communicate this as necessary to employees, other departments, and our customers; build positive customer/employee relationships and improve our public image; and to identify the needs and expectations other departments have of Development Services.
With this in mind, the newly created Development Services Department is ready to commence on a new journey with a new perspective to serve our customers.