in this section
Pay utility bill
Citizens now have the option of paying their city utility bills via phone by calling (877-768-5048).
Phone payments will incur a fee when used. Please have your account number and credit/debit card number ready when calling to make a payment.
Pay Your Utility Bill Online
DISCLAIMER:The City of Johnson City assumes no responsibility for incorrect information entered by utility customers. Utility customers are responsible for ensuring that payments are made in sufficient time to meet required deadlines. Utility customers are responsible for printing and retaining the confirmation of any payment. The time and date of payments as indicated on the confirmation will be the date of the payment. Payments must be confirmed prior to midnight of the scheduled due date to be considered paid on time. Payments made online may not be reflected in online searches for 1-2 business days.
Failure of a utility customer to understand any information provided herein will not constitute grounds for waiver of any penalties due to late payments. The City of Johnson City reserves the right to refuse any and all payments.
CUSTOMERS WITH ACCOUNTS THAT ARE PAST THE DUE DATE OR IN THE CUTOFF FOR NONPAYMENT PHASE WILL NOT BE ABLE TO PAY ONLINE DUE TO ADDITIONAL FEES BEING ASSESSED. YOU WILL NEED TO PAY IN PERSON AT 601 E MAIN STREET, JOHNSON CITY TENNESSEE, BEFORE SERVICE IS RESTORED.
~ There will be an additional processing fee of 2.75% associated with each transaction.
~ Note: Fees are subject to change without notice.
Click here to accept these terms and continue.